The Better EV Charger Customer Service That Actually Cares About You
For every device or item bought, there’s always an underlying need for aftersale services in case a problem arises. Unfortunately, not all installers are keen on keeping their promise of delivering quality EV Charger Customer Service. However, Energielite is different. Our customers are given more with these 3 things that are done for them post-installation, demonstrating our commitment to comprehensive support.
Why Our EV Charger Customer Service Goes the Extra Mile
Beyond the quality hardware provided through Energielite’s EV chargers, equal importance should be placed on the support received after sale and installation. This is where strong EV charger customer service plays a vital role. Designed to enhance the ownership experience, the following are three ways of support that’s delivered from Energielite, among many others:
- Free Relocation (Up To 5 km)
- 24/7 After sales support hotline
- 2- Years Warranty On Our EV Chargers
Free* Relocation
Relocation is a common part of life, with moves often driven by new opportunities or changing needs. To ease this transition, free EV charger relocation services are provided, covering up to 5 km from the original point of installation around Klang Valley. This service eliminates unnecessary hassle, prevents additional costs, and ensures support is available when needed most.
Among the available models, the E2 charger offers added convenience, as its portable and lightweight design allows for easier repositioning compared to the E1.
Just A Call Away – 24/7 Advisory Support
Sometimes, issues arise unexpectedly during charging sessions. When this happens, immediate assistance should never be delayed. A dedicated 24/7 EV Charger Customer Service hotline is provided to address and troubleshoot any problems that occur. Support is available at all times with just one call. If remote troubleshooting proves ineffective, a technician will be dispatched to inspect and resolve the issue on-site.
Your EV Chargers Are Covered: 2 Years Standard Warranty
EV Chargers are a long-term investment. Hence, its to be expected that it’s supported even after installation. Our Home EV Chargers come with a 2-year warranty that covers defects in the installation and charger itself. This is proof that when things go south with our products you wont be left in the dark.
