Terms and Conditions for Energi Elite (Mishkaat Marketing Sdn Bhd)
Website: energielite.com.my
1. Introduction
These Terms and Conditions (“Terms”) govern all sales and services provided by Mishkaat Marketing Sdn Bhd (“we,” “us,” “our”) through our website energielite.com.my and any associated invoices or communications. By purchasing our products or services, you (“customer,” “you,” “your”) agree to be bound by these Terms.
2. Definitions
- “Charger”: Energi Elite charging devices sold by us.
- “Installation Services”: The installation of Chargers or other EV charger brands at the customer’s specified location.
- “Authorized Technicians”: Technicians employed or approved by Mishkaat Marketing Sdn Bhd.
- “Invoice”: The billing document provided to the customer, which references these Terms and the warranty terms on our website.
3. Orders and Payment
- Customers may order Chargers and request Installation Services through our website or authorized channels.
- Payment terms are specified during the order process.
- Acceptance of Terms: By paying for our products or services as per the invoice provided, you acknowledge and agree to these Terms and the warranty terms referenced on our website.
4. Delivery and Installation
- We will deliver and install the Charger within an agreed-upon timeframe.
- The customer must ensure the installation site is ready and accessible.
- Authorized Installation: Only our Authorized Technicians may perform installations to maintain warranty validity.
5. Warranty for Energi Elite Chargers
5.1. Warranty Coverage
- Duration: Two (2) years from the date of purchase.
- Coverage: Defects in materials and workmanship under normal use.
5.2. Warranty Conditions
- Authorized Installation Only: The Charger must be installed by our Authorized Technicians.
- Proper Use: Use and maintain the Charger according to the user manual and guidelines.
5.3. Warranty Exclusions
The warranty is void if:
- Installation is performed by unauthorized personnel.
- The Charger is dropped, mishandled, or physically damaged due to customer actions.
- The Charger is opened, modified, or repaired by the customer or unauthorized persons.
- Installation parts are altered or replaced without our approval.
5.4. Service Limitations
- Free Service Calls: Up to two (2) free warranty services within the warranty period.
- Additional Services: May incur charges, which will be communicated beforehand.
6. Warranty for Installation of Other EV Charger Brands
6.1. Workmanship Warranty
- Duration: Six (6) months from the date of installation.
- Coverage: Defects arising from our installation work, including wiring, MCB, RCCB, or isolator provided by us.
6.2. Warranty Conditions
- If an issue arises, we will inspect the installation.
- If it’s our fault (e.g., faulty wiring, defective components we supplied), we will repair it at no cost.
- If the issue is elsewhere (e.g., customer’s charger, components not supplied by us), service fees will apply.
6.3. Warranty Exclusions
- Damage to the house, fuse burns, or shocks to other appliances are not covered.
- Damage from lightning or voltage surges is not covered.
- Damage to the car or charger is not covered.
- Recommendation: We advise installing a surge protection device. Failure to do so is at the customer’s own risk.
7. Safety Measures
- Safety equipment like MCB (Miniature Circuit Breaker), RCCB (Residual Current Circuit Breaker), and isolators are provided to ensure safety against electrical faults.
- Customers must not alter or tamper with the safety equipment provided.
8. Customer Responsibilities
- Site Requirements: Ensure the installation site meets necessary standards and regulations.
- Proper Use: Use the Charger and installation components as per guidelines.
- Surge Protection: Install a surge protection device as recommended to protect against voltage surges.
9. Liability
- We are not liable for any damages, losses, or incidents occurring post-installation that are not directly related to our services or products.
- This includes electrical malfunctions, fire, or damage resulting from external factors or customer negligence.
- Our liability is limited to the warranties stated herein.
10. Limitation of Liability
- Under no circumstances will we be liable for indirect, incidental, consequential, or special damages arising from the use of our products or services.
- Our maximum liability is limited to the amount paid by the customer for the product or service in question.
11. Indemnification
The customer agrees to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from:
- Misuse of the Charger or installation components.
- Unauthorized modifications or repairs.
- Breach of these Terms.
12. Force Majeure
We are not liable for failures or delays due to circumstances beyond our control, such as natural disasters, government actions, or other force majeure events.
13. Intellectual Property
All intellectual property rights in the Chargers and associated materials are owned by us or our licensors. Unauthorized use, reproduction, or distribution is prohibited.
14. Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or sensitive information exchanged during the course of business.
15. Governing Law
These Terms are governed by the laws of Malaysia. Any disputes will be resolved under Malaysian jurisdiction.
16. Amendments
We reserve the right to amend these Terms. Changes will be communicated via our website or official channels.
17. Severability
If any provision is found invalid or unenforceable, the remaining provisions remain in effect.
18. Entire Agreement
These Terms constitute the entire agreement between the customer and us, superseding any prior agreements or representations.
19. Contact Us
If you have any questions regarding these Terms, please contact us:
Website: energielite.com.my/contact-us Contact